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Terms Conditions for Your ACI365 Account

These terms set out how you can use your ACI365 account, what we expect from you, and what you can expect from us. They cover account creation, deposit and withdrawal rules via bKash, Nagad and Rocket, game access, and how we handle disputes.

Account eligibilityPayment termsGame access rulesDispute resolutionJurisdiction notes

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Agreement Scope and Jurisdiction

ACI365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you agree to these terms in full. ACI365 operates in jurisdictions where online gaming is permitted under local law; access depends on your region and we reserve the right to restrict service where regulations require it. You must be of legal age

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in your jurisdiction to hold an account. We verify your identity before processing withdrawals to meet anti-fraud and verification standards. Deposits made through bKash, Nagad or Rocket are your responsibility; we do not refund completed transactions except where an error on our side is proven. Game
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outcomes are determined by certified random-number generation or live dealer procedure; we publish RTP information only where the provider makes it available. You may not use the service for any unlawful purpose, share your account credentials, or attempt to manipulate game outcomes. We reserve the right
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to suspend or close accounts that breach these terms, withhold funds pending investigation, and report suspicious activity to relevant authorities. Changes to these terms will be posted on this page with an effective date; continued use of your account after that date means you accept the
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updated terms. If any provision is found unenforceable, the rest of the agreement remains in effect. These terms are governed by the laws of the jurisdiction in which we operate, and disputes are resolved through arbitration or the courts of that jurisdiction as specified in the
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dispute-resolution section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SAFEGUARDS

How We Apply These Terms

We built these terms to protect both your account and the integrity of the platform. Every clause has a reason: identity checks stop fraud, Deposit references prevent abuse, and dispute procedures give you a clear path if something goes wrong. We review terms annually and update them when regulations or payment methods change.

Identity verification Before processing your first withdrawal we verify your name, age and payment details against the documents you upload. This protects your account from unauthorized access and ensures we meet regulatory requirements in jurisdictions where we operate.

Payment tracking Every bKash, Nagad or Rocket deposit and withdrawal is logged with a transaction ID you can view in your account history. If a payment goes missing or is delayed, this record helps us trace the issue with your wallet provider.

Fair-play monitoring We monitor game sessions for patterns that suggest account sharing, bonus abuse or collusion. If we flag your account, we pause activity and contact you to explain the concern. Most cases are resolved quickly; confirmed breaches result in account closure.

Change notifications When we update these terms we post a notice on this page and send an email to your registered address at least seven days before the changes take effect. You can review the old and new versions side by side in your account settings.

POLICY CONTACT

Questions About These Terms

If any part of these terms is unclear or you need help understanding your rights and obligations, reach us through the channels below. We handle questions about account restrictions, payment disputes, and agreement interpretation through the same support lines.

Terms & Conditions FAQ

We review each case individually. Minor issues like a missed verification step get a warning and a chance to fix it. Serious breaches like fraud, account sharing or bonus abuse lead to account suspension and fund forfeiture where the terms allow it.

Yes. Submit a closure request through account settings and we process any pending withdrawal before closing the account. Once closed you cannot reopen it; you would need to create a new account if eligible under our terms.

The core terms apply to every deposit and withdrawal method we offer. Specific rules for bKash, Nagad, Rocket and bank transfers are listed in the payments section of your account, covering processing times and limits.

We block access from regions where online gaming is prohibited by local law. If you can create an account, the service is available in your area. You are responsible for confirming that use complies with your jurisdiction's regulations.

Use the dispute-resolution process outlined in the terms. Submit your complaint through the contact channel listed in your account settings, and we review it within five business days. If we cannot resolve it, the terms specify arbitration or court jurisdiction.

No. We post any change on this page and email your registered address at least seven days before it takes effect. Continuing to use your account after that date means you accept the update. You can close your account if you disagree.

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